If it's a POP account it will say Pop account information. Tap your account and check the information at the top. iPhone/iPad Mail: Go to Settings > Passwords & accounts.Apple Mail: Click Mail > Accounts, and check your account type in the menu to the left.Thunderbird: Click the menu in the top-right corner and select Options > Account settings.Outlook: Click File and check the settings under Account Information at the top of your screen.Next, you need to verify that you are using the POP protocol to receive mail, and not IMAP or Exchange. Check this guide for step-by-step instructions: How do I change my email password? If you can't log in, you can change the password in the one.com control panel. If your login is successful, this means you have the correct password. The easiest way to check this is by logging in to Webmail. That's why it's a good idea to make sure that you have the right one. Sometimes you need to enter your password when changing your settings. Do you need help from our support? Please find out what email client you are using first, and then contact us. If your client is missing, try searching on Google for help pages for the client you are using.

Step 1 - Check your password Step 2 - Confirm that you are using POP Step 3 - Backup your email Step 4 - Change your settings Step 5 - Verify you can send and receive email Tip: We've listed instructions for the most common email clients. An email client is an application that you use to send and receive mail, for example, Outlook or Apple Mail. In this guide, we explain how you update the mail server settings for your POP account in your email client.

Charter email setup for outlook 2016